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Frequently Asked Questions
 Frequently Asked Questions: General
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  • Why don't my serial numbers match the ones on Windsor Rewards?
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  • What is the Windsor Rewards program?
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  • Who is eligible to redeem points?
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  • What is a prepaid Visa debit card?
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  • How do I earn rewards on my card?
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  • When will I receive my prepaid Visa card?
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  • When will my card be funded?
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  • Where can I use my card?
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  • What if my purchase amount is greater than my card balance?
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  • Can I use my card to withdraw cash from ATMs?
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  • How do I report my card lost or stolen?
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  • What if my card is ACCIDENTALLY reported lost or stolen?
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  • What is the cost for a replacement card?
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  • Is my card a bank account?
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  • Can I make deposits to my reward Card from another source, such as a card or bank account?
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  • Why did my claim get denied?
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  • When do I get my card?

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