Frequently Asked Questions
Frequently Asked Questions: General
Why don't my serial numbers match the ones on Windsor Rewards?
What is the Windsor Rewards program?
Who is eligible to redeem points?
What is a prepaid Visa debit card?
How do I earn rewards on my card?
When will I receive my prepaid Visa card?
When will my card be funded?
Where can I use my card?
What if my purchase amount is greater than my card balance?
Can I use my card to withdraw cash from ATMs?
How do I report my card lost or stolen?
What if my card is ACCIDENTALLY reported lost or stolen?
What is the cost for a replacement card?
Is my card a bank account?
Can I make deposits to my reward Card from another source, such as a card or bank account?
Why did my claim get denied?
When do I get my card?
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